FAQ
General
When should I reserve rental items?
You are welcome to place your reservation as soon as possible. However, it is recommended that you call at least six months in advance for the best availability, especially during the busier months. Equipment reservations are subject to product availability.
What are your prices?
Pricing is one of our most asked questions. At For Your Occasion Event Rentals, we offer competitive rates and are delighted to provide personalized estimates tailored to your event. To help you get started, we have a general rental price sheet available upon request.
However, keep in mind that items like linens and backdrops come with endless fabric and size options. Share your specific interests with us, and we’ll be happy to provide a detailed pricing quote.
The best way to proceed is by setting up a consultation. During this meeting, we can discuss the items and services you’re interested in, address your questions about pricing, and cover other essential factors that will contribute to the success of your event.
Feel free to reach out—whether you’re looking for event rental, linen rental, wedding rentals, or an event consultation. We’re here to help make your special day perfect!
Do you deliver?
Yes. We will deliver your rental items to your home, business, or elsewhere. Delivery rates vary depending on location, the volume of equipment rented (if multiple trucks are required), the delivery location, and other order-specific details. Our Event Consultants will review all details with you. Please contact us for further information.
I need my delivery and pickup to be set at specific times. Do you offer this?
Yes. We offer timed delivery services. Our Event Specialist will review all the details of your order with you. Please contact our Event Specialist for additional details.
Will you set up my table and chairs?
Setup and takedown services for tables and chairs are available at an additional charge. Our Event Specialist will review all details with you. Please contact us for details and options.
How do I get a quote for my rentals?
You can use the online system to “Get a Quote” or call or visit our showroom to select the items you need, and one of our staff members will prepare the quote for you. All quotes are good for 14 days.
Do you have a local showroom I can visit?
Yes. We encourage you to visit our local Showroom at 1209 E. Andrews Ave. Henderson, NC, to view our available inventory. Our Event Rental Specialist will work with you to design and select the perfect rentals for your upcoming event. Appointments are always encouraged to ensure an Event Rental Specialist is available. Please get in touch with us to schedule a Showroom appointment and meet with one of our Event Specialists.
What form of payment do you accept?
We accept most major forms of payment, including Visa, Mastercard, AMEX, Discover, Checks, and Cash.
*Please note, a 3% processing fee is added to all card payments.
Checks must be submitted at least 14 business days prior to the event’s delivery date.
Is a deposit required for my order?
Yes. We require a 50% deposit to secure the rentals for your event. Payment is due in full two weeks before the delivery or pick-up date.
Once an order is placed, can I make revisions?
Once you are within 14 days of your event, if you reduce or cancel, you will not receive a refund. You can add to an existing order, as long as the items are available, up until the trucks are loaded, which is typically 24-48 hours prior to your delivery date.
What type of event equipment do you rent?
We offer tent rentals and everything that goes with them! This includes tables, chairs, linens, dinnerware, glassware, flatware, stages, flooring, lighting, catering/cooking equipment, and various tent options. Please view our Rental Catalog section for more details or contact us today!
Do I need to clean the dinnerware, glassware, and other food service items I rent?
Upon return, we wash and sanitize all dinnerware, glassware, flatware, and other food service items. However, we require them to be returned rinsed and free of food or liquid. Moreover, they should be returned to the crates/racks in which they were delivered.
Do I need to clean the linens I rent?
No. Please do not attempt to wash/launder the linens. We will wash all linens upon return. We require that all linens be dry and free of debris, food, etc. If any of the linens are damp, please air-dry them before placing them in the provided return containers. Please place all linens in the bins/bags provided in which they were delivered.
We ask that you do not burn wax candles on our table linens. If the linens are damaged, a replacement cost will be incurred upon returning the linens. Additionally, we understand that rain or dew can cause the linens to become wet. If it does rain, we kindly request that you bring the linens indoors until pickup or customer return.
Do I need to return the hangers for the linens?
Yes. We require that all hangers be returned. Place them at the bottom of the linen bins/bags. If they are not returned, our linen hangers are $3 each.
What happens if an item is lost or broken?
Depending on the circumstance, you will be charged a replacement cost upon returning the equipment. It is your responsibility to pay the replacement charge for missing items.
Does FYO provide services for wash and press customers with their own linens?
Yes. We wash/press linens, table runners, napkins, etc. for clients with their own linens. Please give us a call at 252.492.9800 and we will schedule your linens for cleaning service.
Delivery and Pickup
Can I pick up my rentals, or do they have to be delivered?
Many of our rental items can be picked up from our warehouse. Some items, due to size or use, require delivery. The Event Specialist assisting you will confirm whether your order requires delivery. All tents, stages, dance floors, large fans, and bounce houses must be delivered. Delivery prices vary depending on the location. If you decide to pick up at our warehouses, For Your Occasion Event Rentals does not accept liability for products loaded or unloaded by our staff or yourself. It is ultimately the renter’s responsibility to load and unload their vehicle.
What does the delivery fee cover?
The fee quoted will cover delivery and/or pick up, depending on your request. The fee covers standard delivery of items to one central location that the truck can access. If equipment needs to be taken upstairs or to a remote location that we cannot drive to, please notify our event professional when making a reservation. We are happy to provide a quote for special circumstances and ensure our drivers have sufficient time to complete the task.
Will my items be set up upon delivery?
Our installation team will set up the tents and sidewalls. All other rentals are the client’s responsibility for setup. We offer a setup and breakdown service for tables and chairs for an additional fee; you can add that service to your order before delivery. Our delivery routes are scheduled with time allowances that we can accommodate if requested and paid for in advance. Some of our products require installation, which includes labor and delivery fees. The tables, chairs, linens, and tableware are usually left onsite in their clean and prepared state, and the caterer or day-of coordinator will usually set that up.
When can I pick up my order from the warehouse?
We are open Monday through Friday to pick up your order. Confirm with your Event Rental specialist the window of time you can pick up. We are closed on Saturdays and Sundays.
Do I need to be on-site during the delivery and pick-up?
We strongly encourage you or someone designated by you, who knows where the item(s) should be delivered, to be on-site at the time of delivery and pickup, especially for a tent rental.
If you are unable to be on-site at the time of delivery, please communicate with an Event Specialist to ensure our team knows where the item(s) will be going.
Tent rental only: A description and map of the tent placement must be on file at least 30 days prior to the event date.
What time will the delivery team arrive to deliver my rental items?
Unless you have communicated with the Event Rental Specialist, delivery is between 8:00AM-3:00PM. Our installation team will call you 30 minutes prior to the delivery of your rental item(s).
Tents
What type of tent do I need?
This will be best determined by the type of ground on which it will be installed. All tents require an anchoring system. Some require being staked into the ground, while others are OK with concrete weights. Your event professional can help you determine all your options.
Can tents be erected on concrete or asphalt?
Certainly, we can even patch the holes in asphalt. Over time the patch becomes almost invisible. Alternatively, we can use concrete blocks to secure the tent and completely avoid driving stakes into the ground.
Tents can also be installed on concrete. Please mention it when you place your order so that we can bring the proper equipment. Note, adding concrete blocks in place of stakes does significantly add to the cost of installing the tent. Securing tents to concrete blocks is an excellent way to provide shelter even in difficult areas where stakes cannot be driven into the ground due to underground utilities, hard surfaces, or asphalt that cannot be disturbed. If you are unsure if you have underground utilities, call 811 and someone can help you determine what is under the surface.
How do I determine the right size tent for my needs?
The size of the tent you will need to cover your event depends on the size of your event. It is best to contact one of our Event Rental Specialists to review what exactly you want to do under the tents. Is it for a wedding? Is it for the reception? Will there be dancing? Do you need food stations? All these questions and more will be considered when finding the right style and size of tent for the space you want to cover. See our tent sizing resource on the “Tent Rentals” page, or to help you get started:
You can calculate the required square footage with this information-
- Sit-down dinner (Round Tables) 15 square feet per person
- Stand-up cocktail 5 – 6 square feet per person
- Seating at chairs only 8 square feet per person
- Dance area 2 – 3 square feet per person
And don’t forget to add extra area for your band, DJ, Podium etc.
How can I ensure the tent will fit my event space?
We recommend measuring your space before requesting a quote to ensure the tent size fits your designated area. If you prefer professional assistance, a team member can visit your site to measure the area and discuss tent options. Please note that this service incurs a non-refundable fee, which will be applied to your order.
This on-site assessment is an excellent way for party hosts and event planners to guarantee accurate tent sizing and optimal placement.
Will our tent have a pole in the middle?
We have Frame and Pole tents. Pole tents will have center poles, whereas frame tents will have poles only around the perimeter. All tents have functional advantages and budget benefits. Contact us to discuss which tent will best fit your budget and needs.
What if I need lighting for my tent?
We offer a full array of lighting options for our tent installations. It could be as simple as bistro lights, perimeter lighting, or chandeliers. Browse our galleries to find inspiration for your event.
Do Tents come with sidewalls?
No. Sidewalls are an additional item that must be added to your order. Our Event Specialist can help you determine the number and size of of sidewalls needed for your tent. We have solid white, cathedral, and clear sidewalls.
Will the tent be installed on the day of the event?
Due to the time required, it is best to install the tent 1-2 days before the event and pick it up 1-2 days after. That would mean a Thursday or Friday delivery and a Monday or Tuesday pick-up on a weekend event. We charge a flat rate for the tent, not for the days it is on site.
What if a storm comes while my tent is set-up?
This is a concern that many people have. However, we purchase only heavy-duty, commercial-grade tents that are designed to withstand adverse weather conditions. We can provide tents that are engineered to withstand winds of up to 75 mph. If you should have any problems with the tent after a storm, call 252.492.9800, or email office@fyoeventrentals.com. Our team of professionals is available 24/7 for emergencies.
Do you offer long-term rentals?
Yes, please contact our Event Specialist regarding long-term rental requests so we can discuss your needs.
My event will be at a park, venue or public place. Will this be an issue?
Prior to requesting a quote, please speak with your point of contact at the park or venue to ensure a tent or the items you are renting can be delivered. Remember that all weekend rentals will be delivered on Thursday or Friday and picked up the following Monday or Tuesday. You are responsible for all rental equipment for the entire rental duration. Please confirm with your point of contact at the park or venue that the tent can be set up during the entire rental duration and if other equipment needs to be stored at a different location. If specific delivery and/or pickup is required, please speak with an Event Specialist prior to reserving a rental. There is an additional fee for specific delivery and/or pick-up.
Will call/Pick up by appointment only.
4301 Columbus Club Dr.
Raleigh, NC 27604
Tel: 252-492-9800
1209 East Andrews Avenue
Henderson, NC 27536
info@fyoeventrentals.com
Monday - Friday 8am - 3pm
Saturday & Sunday
by Appointment Only
Raleigh Clayton
Durham Cary
Wake Forest South Hill, VA
Youngsville South Boston, VA
Louisburg Clarksville, VA
Garner Henderson
info@FYOeventrentals.com
Tel: 252-492-9800
Monday - Friday 8-3pm
Saturday & Sunday by Appointment Only
Henderson Location:
1209 East Andrews Ave.
Henderson, NC 27536
Raleigh Location:
Will Call / Pick Up by appointment only.
4301 Columbus Club Drive
Raleigh, NC 27604